Shipping & returns

 

U.S. Shipping Policy

Packages are shipped via USPS Priority Mail® 2-Day.

Processing time is around 3-5 business days.

Our fees are calculated based on total package size.

 

International Shipping Policy

If you are ordering from outside the U.S. please send us an email at twistedthistleapothecary@gmail.com and we will do our best to accommodate your order.

 

Return Policy

All of our products are thoroughly inspected at our shop and have the strictest policies to ensure total customer satisfaction in every way. We take pride in providing as much information as possible prior to your purchase to avoid the hassle of the refund process. If you have questions we will be glad to answer them via email or phone. Please be sure to call or email before you order. Under the rare circumstance of a refund, we will offer refunds for transactions processed on our website under strict conditions. If the product is unopened and untampered with, please contact us within 2 weeks of receiving your order. NOTE: Seal cannot be broken in order for a product to qualify for refund. Package must be received before refund is issued. Return shipping is paid by the customer. Please contact us prior to your orders if you have a question or concerns. Thank you!

Contact us about online orders via email at: OrdersTTA@gmail.com 

Give us a call at: 510.644.3727 or 415.626.4372

We will not accept refund requests submitted after 2 weeks from the date of shipment from due to the quality control of the product(s). We thank you for taking the time to review this important information.

If an item arrives damaged or is lost, please let us know and we will place a claim with the USPS. If your order has not arrived, please contact USPS using the tracking information that we sent to the email address that you provided us.

 

Billing Information

To ensure the highest level of security for our customers we have implemented high protocols for Credit Card processing. Orders will be processed only if shipping address and billing address are the same unless otherwise arranged. If you have a reason as to why your billing address and shipping address do not match, please contact us about your order.

We hold this protocol because we are a high risk vendor. As a small business we do our best to protect you, our customers and your information. We hope you understand and if you have any comments or concerns please feel free to reach out to us. We appreciate your business and patience with us as we do our best to get you the highest level of products and customer service that we can provide.