Store Hours: 11am-3pm AND 3:30pm-6pm (7 days/wk)
OAKLAND SHOP # 510-644-3727
SAN FRANCISCO SHOP # 415-626-4372

General terms & conditions

These Conditions explain the rights and obligations of the Buyer (you/customer) and Seller (us/Franc Enterprises, Inc, dba Twisted Thistle Apothicaire) which apply to your order of products via the website for Twisted Thistle Apothicaire. For this reason, it is important for you to take the time to read these Conditions carefully.

In order to facilitate the smooth execution of your order by Twisted Thistle Apothicaire, it is important that you correctly and completely provide your details (name, e-mail address and shipping & billing addresses) in accordance with the instructions. You are responsible for the correctness of the details provided by you. You will find the complete contact details of Twisted Thistle Apothicaire on the Services page.

Twisted Thistle Apothicaire will use the details supplied by you only in the manner as indicated in the Privacy Policy found here.Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Twisted Thistle Apothicaire will take all reasonable steps to include accurate and current information on the website, but there may be occasions when information on the website contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability and other matters. Twisted Thistle Apothicaire reserves the right to correct any errors and to update website information at any time (including after you have submitted your order). We apologize for any inconvenience this may cause you.

An order placed as a result of an obvious mistake and/or error, such as an unusually low price, shall not be binding for Twisted Thistle Apothicaire. Please contact us if you doubt the accuracy of any information on the website. 

Buyer understands that Seller’s offer of any product is void where prohibited, and it is the Buyer’s own responsibility to check and abide by local laws and regulations. Buyer will adopt and use all necessary safety precautions and will abide by all local, state/province and government regulations in accordance with the use of any product provided by Seller. Buyer agrees to make no attempt to hold Seller liable for anything that may happen to a consignment while en route, and Buyer understands that since Seller cannot know of all laws for all countries, it is entirely Buyers responsibility to make certain that the products ordered are allowed in Buyer’s country of residence. Buyer understands that returns cannot be accepted on any food/herbal items due to the possibility of contamination of product.

Seller shall not be liable for any loss, damage, or delay of any kind arising out of Seller’s failure to perform of any kind to the extent caused by unavailability of materials, transportation delays, equipment failure or downtime or any other circumstances whatsoever beyond Seller’s reasonable control.

If any part of the Terms and Conditions put forth on this website is considered illegal or unenforceable, the remainder of the Conditions shall be unaffected and shall continue to be fully valid, binding, and enforceable. The failure of the Seller to act with respect to a breach by you or others does not waive the Seller’s right to act with respect to subsequent or similar breaches. The Seller’s failure to exercise or enforce any right or provision of these Conditions shall not constitute a waiver of such right or provision.

Seller reserves the right to revise these standard terms and conditions at any time without prior notice to Buyer. Buyer agrees that the standard terms and conditions in effect on the date an order is placed will govern the sale. Buyer may not amend or supplement these terms and conditions under any circumstances. Without limitation to the generality of the foregoing, any document or communication made by Buyer which purports to amend or supplement these terms and conditions is null and void and is of no effect. These terms and conditions apply regardless of the method by which the Buyer purchases goods from Seller.

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