Privacy Policy for Twisted Thistle Apothecary
Effective Date: 1/1/2024
At Twisted Thistle Apothecary, your privacy matters. We're committed to protecting your personal information and honoring the trust you place in us when you visit our website, shop online or in-store, or sign up for our email or SMS communications. Below is a transparent breakdown of how we collect, use, and safeguard your information.
1. What We Collect:
When you interact with us, we may collect the following personal information:
- Your name and contact details (email address, phone number, mailing address)
- Order history and product preferences
- Payment information (processed securely through third-party platforms)
- Information you voluntarily share (e.g., feedback, inquiries, reviews)
2. How We Use Your Information
We use the information you provide us to:
- Process and fulfill your orders
- Communicate with you about your purchases
- Send you updates, offers, and herbally inspired content via email or SMS (only if you’ve opted in)
- Improve our products, services, and customer experience
- Comply with legal obligations
3. Email & SMS Communication
By signing up for our newsletter or providing your phone number at checkout or on our website, you consent to receive:
- Occasional emails with herbal insights, product announcements, and exclusive offers
- SMS messages related to promotions, product launches, or updates (no spam, ever)
You can unsubscribe from emails at any time by clicking the link at the bottom of any message. To stop receiving texts, simply reply STOP to any SMS we send.
4. Sharing Your Information
We value your trust and will never sell or rent your personal data. We only share your information with trusted third-party providers (e.g., payment processors, shipping companies, email/SMS marketing platforms) when required by law. These partners are contractually bound to keep your information safe and private.
5. Cookies & Tracking
We use cookies to enhance your browsing experience, remember your preferences, and gather insights on how people interact with our site. You can disable cookies in your browser settings if you'd prefer.
6. Your Rights
You can request to:
- Access or update your personal information
- Opt out of marketing communications
- Delete your information from our records
To make a request, just reach out to us at [email protected]
7. Security
We take data security seriously. Your information is protected by encryption, firewalls, and secure platforms, and only accessible to trusted team members.
8. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. We’ll update the effective date above, and you’re welcome to check back any time.
If you have questions, concerns, or just want to talk herbs and privacy, we’re here. Thank you for being part of our plant-loving community.
With care,
The Twisted Thistle Team
